FAQ
A few things to know before shopping with HAUTE.
What does HAUTE sell?
We offer a curated selection of bags, footwear, small leather goods, apparel, and sunglasses. We only sell mirror 1:1 products. These are replicas, and HAUTE is not affiliated with the brands mentioned.
How can I check stock and available colours?
Select a variant on the product page to view its listed availability. To confirm stock, ask about a particular colour, or enquire about an unavailable item, please contact our team before making payment.
How do I choose the right shoe or clothing size?
Check the size guide and measurements on the product page. Sizing can vary between styles. Share your foot length in centimetres or your usual clothing measurements with our team so we can help you compare them with the available product information.
Can I request detailed product photos?
Of course. Send us the product link or a screenshot via WhatsApp and let us know which details you would like to see. Our team will check which photos are available.
Are a box, dust bag, and paper bag included?
Included accessories are listed in each product’s description and may vary. If your order is a gift or you need a paper bag, please confirm the available packaging with our team before ordering.
Where do you ship from? Is GoSend available?
Orders are shipped from West Jakarta. For instant delivery services such as GoSend, please contact our team to confirm coverage, item availability, delivery charges, and timing before ordering.
When will my order be processed, and how long will delivery take?
Processing time depends on item availability and order confirmation. Delivery estimates vary by destination and courier service. If you need your order by a specific date, please let our team know before placing it.
What if there is a problem with my order, or I would like to request an exchange?
Contact our team with your order number, a description of the issue, and supporting photos. We will review your order and the applicable terms before confirming the next steps.
How can I contact HAUTE?
Reach us via WhatsApp or Instagram @haute.picks. Please include your product link or order number so we can assist you more easily.